Whether it’s face-to-face, over the telephone or in writing, we have proven programmes that ensure your communications achieve their purpose as efficiently as possible. We have solutions to your time management issues and to your success in influencing others.
Presentation Skills
We go beyond aspects of delivery to ensure the foundation is always there to make confident and audience-orientated presentations. Making clear distinctions between presenting and lecturing, we enable you to prepare properly and structure your presentation, making best use of visuals and support material.
Then we equip you with the techniques for engaging your audience and handling each question appropriately. At the end of a programme you will have a framework that you can apply whatever the subject matter and whoever the audience. What’s more we will work with the tools and equipment at your disposal so that the learning transfers readily to your environment.
Telephone Techniques
The telephone is still the major link with prospects or customers, yet different skills are required to use it effectively in the following situations:
- Selling – whether initiating or receiving the call
- Getting Appointments
- Order Capture
- Debt Collection
- Customer Support
Business can be lost simply by failing to give the call the professional attention it demands, or it can be won by applying the appropriate structure and questioning techniques.
Report and Letter Writing
Reports and letters are to be read, not written. Therein lies the difficulty and the solution. We will help you to clarify your objective and enable you to ensure that your written communications are clear, concise, complete and correct, whether its purpose is to inform, propose, explain or educate. Structural guidelines are explored depending upon the length and purpose of the document and tips are shared to overcome the dangers of ambiguity or misunderstanding.
Influencing Skills
We all find ourselves in situations when we want to bring someone around to our way of thinking, but we don’t always know how to achieve it in a way that helps rather than hinders.
Various techniques can be explored and practised for influencing in a number of situations and with differing personality types. From understanding the impact of visioning to identifying the Language and Behaviour Profile of your audience, we can give you a toolkit that will enhance your ability to persuade and influence others.
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