Case Study 1 - Creating Leaders
When a public sector organisation was privatised, it necessitated a change in the skills set of its managers to compete in the Facilities Management market. More...
Case Study 2 - Developing Sales
A major Life Insurance Company wanted to increase its share of the market in Corporate Schemes and had set up a Business Development Unit to sell to Brokers. More...
Case Study 3 -Induction Training
An innovative, composite Insurance Company saw the need to improve its induction training. More...
Case Study 4 - A Training Audit
A major Life Insurance Company needed to review its Training Policy and Practice ahead of a compliance visit from the Regulatory Body. More...
Case Study 5 - Customer Service and Standards Development
A chain of Tyre & Exhaust centres was looking to improve its level of customer service, increase sales and develop the skills of its Centre Managers and Supervisors to sustain the new levels of expectation. More...
Case Study 6 - Job Profiles
A Company whose name is synonymous with vehicle tracking systems sought to introduce Key Performance Indicators (KPIs) and provide a basis for regular and meaningful staff appraisals. More...
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5. Customer Service and Standards Development